FAQ

Xiaopang Accelerator provides detailed router configuration tutorials, supporting major router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Log into the router management interface; 2) Go to acceleration client settings; 3) Import the configuration file provided by Xiaopang Accelerator; 4) Enter your Xiaopang Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device separately.

Yes, Xiaopang Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. Xiaopang Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Xiaopang Accelerator does not encourage users to violate the service terms of any streaming platform.

Thanks to the efficient design of the WireGuard protocol, Xiaopang Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific traffic (like video streaming or P2P), using Xiaopang Accelerator may actually enhance your speed, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.

Yes, the Lightning Version of Xiaopang Accelerator supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices simultaneously without extra charges. For protecting more devices, it's recommended to configure Xiaopang Accelerator on your router, which will protect all devices in your home with one setup.

Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Xiaopang Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone on the same WiFi network attempts a man-in-the-middle attack or packet sniffing, your data cannot be read. Xiaopang Accelerator also features an automatic connection feature: when an insecure WiFi network is detected, accelerator protection will automatically activate.

Yes, Xiaopang Accelerator's no-logs policy has been independently verified by the internationally recognized security auditing agency Cure53. The audit team conducted a comprehensive review of Xiaopang Accelerator's server infrastructure, codebase, and operational processes, confirming that Xiaopang Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Xiaopang Accelerator website.

Yes, Xiaopang Accelerator provides a native Linux command line client that supports mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and the Kill Switch.

Yes, the Flagship Version of Xiaopang Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding captcha challenges triggered by frequent IP changes. A static IP is allocated exclusively for your use and will not be shared with other users.

Xiaopang Accelerator has robust leak protection mechanisms in place: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can verify your protection status at any time using the built-in leak testing tools in the Xiaopang Accelerator client or visiting third-party detection sites.

Xiaopang Accelerator's self-developed obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively counteracting deep packet inspection (DPI) technologies. In environments with strict network restrictions, Xiaopang Accelerator's obfuscation mode can help users break through blocks and regain access to a free internet. However, please note that Xiaopang Accelerator promotes responsible accelerator usage in compliance with local laws and regulations.

Xiaopang Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide extra anonymity. All payment channels are processed through PCI DSS-compliant secure gateways, ensuring the safety of your payment information.

Xiaopang Accelerator has deployed over 3000 servers in more than 80 countries and regions. Key coverage areas include North America (over 30 cities in the US, 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).

Yes, Xiaopang Accelerator provides browser extensions for Chrome and Firefox. The extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are especially suitable for scenarios where quick IP switching is needed, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.

Xiaopang Accelerator offers multiple customer service channels: 1) 24/7 live chat — visit the Xiaopang Accelerator website to chat with customer support in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically replied to within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual services in both Chinese and English.

Xiaopang Accelerator's Lightning and Flagship versions include built-in ad-blocking and malicious website protection features. This function operates at the DNS level, blocking the loading of ad trackers, malware domains, and phishing sites during the DNS resolution phase by maintaining a blacklist of over 1 million rules that is updated daily. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.